Wesley Berry Flowers Complaint

Wesley Berry Flowers Complaint

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I will never order from Wesley Berry Flowers again


When I called the florist to order a peace lily for my husband%u2019s family when my father-on-law passed, I learned that the florist was now a Wesley Berry Florist. I ordered the lily which cost $83.00 and was told it would be delivered the next day and that I would receive a $50 credit on my next order. I thought that was a nice touch since I planned to send flowers to my sister-in-law.

The next day I called my husband who had flown up to be with his family if the flowers got there and they had. The problem was it was not the lily that I had ordered, but a dish garden that looked like they had taken off the shelf without even dusting. My husband was so embarrassed by it that he asked his sister to put it out of site.

I called Wesley Berry and explained to the person who answered the phone what had happened and she put me on hold, finally I got a voice mail that directed me to leave my name and number and they would return my call. They never did.

I filled out their customer complaint form on their site and when I hit send it did not work.
I finally got an email from them, but it was not about my problem, it was a reminder to use the credit I received when I ordered the lily. I responded to that email stating my problem and they responded saying they were sorry for the mix up and they would give me $50 off on my next order. I responded that I wanted my money refunded. This kept going back and forth for several emails until I was finally told they had the right to substitute and there would be no refund.
I sent them a picture of the horrible excuse of a dish garden and told them the policy was a substitute of equal value, which this was not. They responded they would refund the delivery fee of $19.00. I told them I wanted the whole amount. I never heard from them again, although I continued to respond to every %u201Cuse your credit%u201D email, that I wanted a refund.
I finally contacted my credit card company and disputed the charge. They told me they would investigate it, but it may take a month or more. To my surprise I had a credit issued to my card in a week for the full amount.

I still get emails from Wesley Berry wanting me to order from them. That will NEVER happen.


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